Managed Services  
As businesses constantly adapt to ever-changing business needs, we have seen our customers and prospects increasingly seeking to align their IT requirements with their business direction and core offerings. But as reliance on IT grows, the resources required to support an increasingly complex IT environment may not. The challenge of keeping an IT function with its associated costs has driven businesses to seek ways to turn their traditional capacity-based relationships (i.e. staff augmentation, maintenance support contracts) into outcome-based 'managed services' relationships.
What are Managed Services?
Through Managed Services, businesses can outsource IT services to a vendor on an agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price. With IT services managed proactively by the vendor, organizations can be assured that their IT requirements scale as business demands, and at a predictable cost. Service can include infrastructure, security, applications, or even an IT function..
We can help your business remain agile
Our key value proposition for Managed Services is to deliver 'predictable services at a predictable cost' with continuous improvements and proactive value addition. As your Managed Services provider, D.G.Kom can help drive your organization’s business growth and transformation, rather than just playing the traditional role of IT supplier. This dynamic synergy is a ‘win-win’ proposition for both the customer and D.G.Kom.
In summary, Managed Services allow businesses to remain agile and profitable in today’s highly competitive marketplace. With our unique blend of project experience and technical know-how, D.G.Kom is able to deliver a comprehensive Managed Services solution that is tailored to your exact requirements.
Service Catalogue
Our service catalog covers a wide range of managed services to support customers’ business and operational requirements. (Sample below)
IT and Infrastructure Management
  - Hardware and application hosting
  - Systems and network management
  - Capacity management
  - Facilities and asset management
  - Data Center operations
  - Business continuity and disaster recovery
Application Management
  - Application development
  - Application testing
  - Application support
  - Application migration
Business Process Operations
  - TBA
Customer Support  |  ©2017 D.G.Kom Sendirian Berhad. All Rights Reserved.
20, Jalan TP 5 Taman Perindustrian UEP, 47600 Subang Jaya, Selangor Darul Ehsan, Malaysia.
Phone : (+603) 8023 6885      Fax : (+603) 8023 6782